
Emma Original Double Memory Foam Mattress 135 x 190 cm,...
Good for: Shoppers who want a reliable, well-reviewed product
Watch out for: No major red flags detected
Last analyzed: February 2026
Total Reviews
1,514
On Amazon
Verified
90%
Good
Amazon Rating
4.4
Original rating
Savinoo Rating
4.2
Adjusted rating
Our Recommendation
SAFE TO TRUST - Reviews appear authentic and reliable for making purchase decisions.
Analysis Summary
- LOW RISK (Score: 100/100) Emma Original Double Memory Foam Mattress 135 x 190 cm,...'s reviews appear mostly authentic. Positive Indicators: 90% of reviews are from verified purchases, which is good..
Customer Reviews from Amazon
Most Helpful Review
"I suffer from a hereditary condition that means I'm susceptible to pins & needles and this mattress was a big investment in the hope of getting better sleep. Initially, it felt more comfortable and like a step up from my old mattress. Although, it took me a while to "get used to it" and I actually ached some mornings, which I put down to my body adjusting to it and persevered.However, at around the 8 month mark I noticed that it had sunk badly in the place I usually sleep, to the right of it. It does not recover at all - even if I've been on holiday for over a week, I'll come back to find it hasn't regained its shape.I bought it just before the summer of 2021 and found I was ridiculously hot during the night but put it down to the heatwave. Unfortunately, even in the autumn I've found it just as hot and sweaty - the only bonus was I didn't need my electric blanket in the winter. My Fitbit indicates my body temperature is all over the place during the night in the summer months as I toss and turn, throwing off the duvet and dragging it back on again when I've cooled. Air just does not circulate as promised in the glossy Emma marketing.The whole experience of owning a "mattress in a box" has actually dented my trust in Which? recommendations and in "independent" reviews which I read a lot of before splashing out on an Emma mattress. Sadly, I can't afford to replace it for now but I can't wait until I can get rid of the thing."
shuyinuk
Despite always feeling I should, I rarely give reviews.My five stars here is not for…
Despite always feeling I should, I rarely give reviews.My five stars here is not for the product itself (original double memory foam mattress which was great), but for the customer support I have received. Emma's representative Tiago has been amazing, patient, understanding, and because of his support I am leaving 5 stars for the Emma team itself.Many thanks and I hope I am a repeat future customer one day.kevin morris
Excellent product.
mrs
Comfortable, supportive and much lighter than traditional sprung mattresses I’ve had before.
ma
Best mattress ever had. Very comfy and worth every penny
billy thomson
Best mattress I've ever had
laurie
This is a brilliant mattress - I found it ever so slightly hard to begin…
This is a brilliant mattress - I found it ever so slightly hard to begin with, but it seems to soften over time. It's not so soft that it feels like a 'sink into' mattress, but it's not hard enough that you feel like you're just lying on top of it (that's what she said). I had lower back pain caused by an old mattress, and the Emma mattress has completely fixed that.I would highly recommend against ordering this from Amazon if you think there's any chance you'll need to exchange the item or want a refund. I've been trying to exchange the double size we bought last year for a super king as we'd like more room, and the process has been very complicated. I've had to cancel completely through Amazon and buy directly through Emma.What Customers Talk About
Commonly Praised
Commonly Complained
Review Quality Analysis
Review quality helps identify authentic customer feedback. Longer, detailed reviews (50+ words) typically indicate genuine experiences, while high percentages of short reviews (under 20 words) may suggest incentivized or fake feedback.
Average Words
62
✓ Detailed reviews
Long Reviews
20%
Average detail
Short Reviews
18%
✓ Low brief reviews
Review Length Distribution
Authentic vs Brief Reviews
Average Word Count Gauge
Benchmark: 30 words = moderate, 50+ words = detailed & authentic
62
avg. words per review
Interpretation: Review quality appears within normal range for this product category.
Review Velocity
Review velocity tracks how quickly reviews are posted. Steady, gradual accumulation is natural, while sudden spikes or bursts (20+ reviews in a single day) may indicate incentivized campaigns or coordinated activity.
Average Per Day
0.03
Natural pace
Max in One Day
2
Normal range
Steady Velocity Detected
Reviews posted at a consistent, natural pace over time — typical of organic customer feedback.
Rating Breakdown
This chart shows how customers rated Emma Original Double Memory Foam Mattress 135 x 190 cm,.... Products with authentic reviews typically show a bell curve with most ratings in the 3–4 star range. A heavily polarized distribution — many 5★ and 1★ with few middle ratings — can be worth investigating further.
Ready to buy Emma Original Double Memory Foam Mattress 135 x 190 cm,...?
Our analysis is based on 1,514 reviews.
You May Also Want to Check
How does this compare?
This product scores 100/100 — better than most products we've analyzed. A strong trust signal.
Check on Amazon