Contact Us
Have questions, found a bug, or want to suggest a feature? We'd love to hear from you.
Have questions about Savino? Need support with our extension? Want to report a bug or suggest a feature? Our team is available to assist with any inquiries, technical issues, or feedback you may have.
General Support
Our primary contact method. We typically respond within 24–48 hours on business days.
Technical Support
For extension bugs, installation problems, or compatibility issues. Our tech team is ready to help troubleshoot.
Business Inquiries
For partnerships, media inquiries, or collaboration opportunities.
Location
Remote-First Company
Savino operates as a fully remote, globally distributed team serving Amazon shoppers across all continents.
Support Hours
Response Times
General Inquiries
24–48 hours on business days
Technical Support
12–24 hours, prioritized by severity
Bug Reports
Acknowledged within 24 hours
Feature Requests
We read all suggestions!
Frequently Asked Topics
- Extension installation and browser compatibility
- How to interpret trust scores and analysis results
- Understanding adjusted vs. Amazon ratings
- Reporting inaccurate analysis or false positives
- Privacy policy and data handling questions
- Marketplace support and language availability
- Feature requests and product roadmap inquiries
Tips for Contacting Us
For Technical Issues
Please include: your browser type and version, operating system, description of the problem, steps to reproduce the issue, screenshots if applicable, and the ASIN of the product you were analyzing when the error occurred.
For Bug Reports
Detailed descriptions help us fix issues faster! Include what you expected to happen, what actually happened, whether the problem is consistent or intermittent, and any error messages you received.
For Feature Requests
Explain the feature you'd like, how it would improve your experience, and specific use cases. While we can't implement every suggestion, we carefully consider all feedback in our product roadmap planning.
For General Questions
Feel free to ask anything about Savino, how our fake review detection works, privacy concerns, or using the extension effectively. No question is too basic — we're here to help!