HF96V Thermal Camera with Visual Camera & Laser Pointer,...

Most Helpful Review

"Update:Very soon after I left my initial review, I was contacted by HSFTools regarding my non-working unit. Even though I was outside the Amazon return window, they were very quick to offer me a refund or replacement. The return/replacement process was fairly straightforward and the customer service rep always responded within 24 hours.The only SLIGHT negatives to the replacement is that it was an open box replacement; so not 100% new, but still in like new condition. And even though the company credited my Amazon account $15 to pay for shipping the defective unit, the cheapest shipping with a tracking number was about $22.The replacement unit works great, exactly as expected. However, the main reason I can’t give this product 5 stars is because you HAVE to use the included USB cable for charging/transferring data. Any other USB cable will not work at all; it doesn’t even recognize it is plugged up. There being a proprietary cable bothers me because when you inevitably lose the cable, (because it will get lost if you are a tradesman using this for work) you have to get a replacement cable from HSFTools, or be stuck with an expensive paper weight.Thanks again to HSFTools for the prompt reply and commitment to good customer service. Knowing that they care about their products and customers past the initial sale, gives me the confidence to check out some of their more expensive products.Original Review:After having this product for less than 6 months and only being used a handful of times, it suddenly stopped taking a charge and will not turn on. It seemed like a quality product at first, but now I’m having second thoughts because of this issue.Full transparency: it sat in my work truck since I’ve had it. There was no chance of water damage or impact damage; it was stored safely in a cushioned area wrapped in a heavy knit cap, but not in a box.08/19/2025 Edit: HSF Tools has reached out to me through Amazon and are currently working on helping me troubleshoot the issue or sending me a replacement. I definitely want to acknowledge the prompt and polite response from HSF Tools customer support team. It took less than a week after I posted my original review for them to reach out to me. I will update this review after everything is done and will update my rating accordingly."