Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker,...

Most Helpful Review

"I've used Keurig coffee makers for many years. I really like the K-Supreme. It's compact, brews a cup of coffee quickly, has a strong brew option and I like having the serving size options (4, 8, 10 and 12oz). The problem I had is it stopped working after 8 months - it would not power on. Granted I used the coffee maker a lot - 5 to 6 cups a day - but it should last longer than 8 months. My guess, and it's just a guess, is the thermal fuse went - there was a slight "burnt electronics" smell when it stopped working. Keurig did honor the 1 year warrantee and shipped me a brand new replacement unit at no cost and I did not have to return the defective unit. A word of warning, I had to prove the unit was purchased on Amazon and shipped directly by Amazon. Apparently, Keurig may not honor the warrantee if the unit was purchased from a third party seller. The warrantee claim process was challenging at best. The call center is most likely overseas. Information like your email address is repeated back to you in a Alpha Charlie Bravo manner. Even with that, the Agent got it wrong and I waited about a week for an email to start the claims process. A call back confirmand they had my email address wrong. I submitted the required proof of purchased information and my claim was denied. Another call resolved that when I pointed out the receipt showed I purchased the item on Amazon and I told the Agent I had additional proof the unit was shipped directly by Amazon. My claim was then approved and I received a brand new replacement with all accessories in about one week."