Moen Brantford Brushed Nickel Posi-Temp Pressure Balancing...

Most Helpful Review

"The media could not be loaded. This product did not offer the owner experience expected with a premium brand. I replaced ALL fixtures in two bathrooms with 100% Moen, expecting that the extra expense would pay off with better fit and finish, as well as support if needed.Not so.Every picture of the handle (on both Amazon and Moen's site) shows it fitting flush against the plate. It doesn't. Not even close. Yes, I have the exact Moen Posi-Temp valve called for, and no it doesn't fit. The handle sticks out about 3/4 of an inch. Not only does this look bad and expose the stem, the handle wobbles. It is humanly impossible to make this handle any tighter, more secure, or closer to the plate.As a result, I spent an inordinate amount of time researching what could be wrong. Even down to finding the specs on the Moen site and verifying everything matched. It just does not fit the way any thoughtful and reasonable person would expect.So I called Moen to get any kind of recommendation on how to resolve the issue. They don't take calls. I was sent right to voicemail and told someone would have to call me back. Did I want to type in a time that I was available? I said I did and entered a time. "Not available," the voice said. "Someone can call you on Wednesday at 11:30. Okay?" I said okay. The time was repeated and the call ended.Mind you, the U.S has six time zones. Did they mention which one they were scheduling me for? They did not.So two days later I waited for the entire morning. And, as you might guess, that call never came.A premium product at a premium price. No quality control or expectation that the design makes any sense or lives up to the pictures. And support that doesn't exist.And so my Moen tale concludes."